Please remove your account from your email app and re-add it. We recommend using the Outlook email app.  Instruction for setting up email on yo...

If you have a new phone or have performed a factory reset it is easy to set up authentication if you still have an existing method of authentication avail...

This can happen if there is a problem with the link between your device and your account or if your device isn’t compatible, e.g. you are using the app on...

Try logging in to https://aka.ms/mfasetup . If you can’t log in here without being asked to authenticate please email help@strath.ac.uk for assistance. If...

If you are not able to download the authenticator on your phone you can receive codes by text message instead. Follow solution How do I set up MFA for Verif...

This is a common problem when using the default email app on iOS. We recommend use of the Outlook email app instead but if you want to continue with the de...

If you start setting up in the app or use the back-up option you may be asked for a QR code. This is generated when you log into a browser and select to add...

If you have already set up the authenticator app a code from within the app can be used. See the attached guide for step by step instructions.

See the attached guide for step by step instructions

If you are not able to use the authenticator app you can set up for text verification. In some circumstances it may be preferable to set up text verificatio...