General

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FAQ 0

Getting Started 0

IT

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Library & IT Portal 2

• Library & IT Portal - How do I log in?
• Library & IT Portal - How do I raise a call?

OneDrive and Network Drives 5

• Network Drives - Connect remotely to your H: or i: drive
• How to reset your DS password
• File recovery on OneDrive
• My email has changed and now I can’t access files on OneDrive
• Map a network drive (H Drive/I Drive) on a Windows device

eduroam / Wifi / VPN 12

• Guest Wifi - Connecting from your device
• Connecting to Eduroam on an iOS device (iPhones and iPads)
• How to set up VPN on your Android device
• Connecting to Eduroam on a Chromebook
• Connecting to Eduroam on a Mac

See all 12 articles

Centrally Managed Labs 3

• Computer Rooms and Suites
• Find a computer on campus
• Find software on campus

Linux 0

MacOS / iPhone / iPad 3

• MacOS - How to find your Computer Name and IP Address
• How to set up email on your iPhone or iPad
• Mac OS- unable to edit word file (Office 365)

Windows 7

• Windows 10 - How to find your Computer Name and IP Address
• Windows - How to restore files on H: and I: drive
• Autopilot laptop reset and wipe
• Missing VCRuntime140.dll (or similar)
• Software Changes are required on staff managed devices

See all 7 articles

University Systems 3

• FMS Access
• "Bring Your Own Device" (BYOD) Support
• Introduction to University IT services (video)

Printing 7

• How to Add Print Credit Online
• How to Print, Scan or Copy
• Pay for print credit at the print kiosk
• How to print in the Library from your own device
• Accessing network printers on Mac

See all 7 articles

Application - How To 0

MyPlace 73

• Exporting Myplace Groups
• Electronic Marks Return Resubmission & Resits
• Zoom Recording Details page
• Using Zoom Audio Transcription for Audio Recordings
• Uploading a Zoom created Audio Transcript to eStream

See all 73 articles

Software - all users 2

• File Recovery in Microsoft Word
• 7-Zip - How to install on Windows

Timetabling 3

• Personalised Timetables
• Timetables
• Web Timetables vs Mobile App Personalised Timetables

Microsoft Teams FAQ 13

• How Do I Get The Teams App?
• How do I create a Team?
• Why Use Microsoft Teams?
• How Do I Join a Teams Meeting?
• How Do I Schedule a Teams Meeting?

See all 13 articles

Microsoft Forms FAQ 14

• Who can use Microsoft Forms?
• Which platforms does Microsoft Forms support?
• With which browsers does Microsoft Forms work?
• Is Microsoft Forms available for desktop or mobile?
• Is Forms secure?

See all 14 articles

Microsoft Planner FAQ 16

• What is Microsoft Planner?
• Which platforms is Planner available on?
• Where can I get learning support for Planner?
• Can I add a Planner to a Microsoft Team?
• What is the Planner Hub?

See all 16 articles

Microsoft Power BI FAQs 3

• What is Power BI
• How do I get Training & Support for Power BI
• How to Request a Power BI Workspace

Microsoft Stream FAQs 7

• What's happening to Microsoft Stream (Classic Stream)?
• What is Stream on SharePoint?
• How do I get help with Stream on SharePoint?
• What happens to my Classic Stream Videos?
• Where should I put new video content?

See all 7 articles

Cyber Security 1

• Multi-Factor Authentication (MFA) FAQ

TIC 4

• TIC Printing - University Computers
• TIC Printing - Web Print and Email
• TIC Printing - MAC
• TIC Room Booking

Multi-Factor Authentication (MFA) 13

• After setting up MFA, I’m not receiving new emails
• How do I set up MFA with a new or reset phone
• I'm being asked to authenticate but get a denied message immediately
• I’m trying to set up MFA but I’m stuck in a loop
• I’m trying to set up MFA but I can’t use the authenticator app

See all 13 articles

Guidelines for creating Changes 3

• What should I include in my Communications Plan?
• Communication Mechanisms and Example Coms
• Rollout and Backout Plans

AV Support 4

• How to use Solstice on Windows
• How to use Solstice on Mac
• How to use Solstice on Android
• How to use Solstice on iOS

Microsoft 365 4

• Page numbering in Microsoft Word
• Working with styles in Microsoft Word
• Layout and Spacing in Microsoft Word
• Inserting a Table of Contents in Microsoft Word

Temporary IT Access - guidance for Account Users 1

• User Guide for Temp IT Account User

Library

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Lending 1

• Missing books - what do we do about them?

General Info 6

• A guide to Library services for students with additional support needs
• Library Opening Hours
• Digitisation Service
• Introduction to the Library
• Can I visit other University libraries?

See all 6 articles

How to 9

• How to find and get the most out of your books
• EndNote desktop: an introduction to EndNote desktop
• EndNote Online (Web): Introduction to EndNote online (web)
• Ebooks at Strathclyde
• How to add Harvard Strathclyde citation style to EndNote Online

See all 9 articles

Archives and Special Collections 3

• Access to Archives and Special Collections
• Scottish Election Ephemera
• Book an appointment in Archives and Special Collections (for SUPrimo requests)

Non Library/IT 2

• How to find help with careers advice
• On-Campus Exams - How to prepare and what happens

Copyright & Licensing Compliance 1

• Copyright Ownership of Student Work

Graduate Information 4

• Library Graduate Membership
• IT and Library Access Information for Graduates
• Graduation FAQs
• Library Resources for Strathclyde Graduates

Student Experience 2

• Student Experience Helpdesk
• Student Experience A-Z Guide

IS Business Support & Administration

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*** TRENDING TOPICS - PURCHASED ANNUAL LEAVE (PAL) *** 1

• How do I apply for purchased additional annual leave?

Absence Queries 3

• I would like to withdraw an absence, how do I do this?
• What should I do if I am called for Jury Service or to attend as a witness?
• How do I see my allocation calculation, I am part time?

Event Organisation and Hospitality Bookings 0

Facilities, Safety Health and Wellbeing 0

Facilities, Safety Health and Wellbeing - Safety Inspections 0

Facilities, Safety Health and Wellbeing - Training 0

Financial Administration 2

• What are the Procurement thresholds
• Call Off orders explained

General 3

• Where is the Staff Handbook?
• How do I know what Services BSA provide?
• How do I access the BSA support sites?

ICDL 1

• How do I register for ICDL and Advanced ICDL?

Mail/Courier/Deliveries 0

Overtime/TOIL Claims 2

• How do I complete a Timesheet?
• What information do you need when I work at the weekend?

Project Management Support 0

Recruitment Queries 0

Stationery & Consumables 0

Telephone/Mobile Devices 0

Travel, Conference, Training and Accommodation 0

Finance

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Finance policies 0