*** TRENDING TOPICS - ASSET AUDIT *** 6

• I have a new PC, should this be logged?
• How do I check my Team Assets?
• How do I check my Assets?
• I have changed location, do I have to let you know?
• How do I dispose of equipment?

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Asset 0

Absence Queries 9

• I would like to withdraw an absence, how do I do this?
• What should I do if I am called for Jury Service or to attend as a witness?
• When will my carried forwards be added to the Absence Database?
• How do I apply for purchased additional annual leave?
• I am a new Line Manager, how do I arrange training on the Absence Database Manager area and other Line Manager systems?

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Event Organisation and Hospitality Bookings 3

• I am arranging a meeting, can you help with catering provisions
• I am arranging a conference or event, who should I get in touch with?
• Booking an IS or University Meeting Room

Facilities, Safety Health and Wellbeing 9

• How do I request a Volunteer or Visitor to Information Services?
• I would like to place an order for an accessible item?
• My operating equipment requires to be adjusted to support my use of it
• How can I get equipment for a new member of staff?
• How can I claim expenses for driving my car on University business?

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Facilities, Safety Health and Wellbeing - Training 6

• Which safety training courses are mandatory?
• How do I book onto a safety training course?
• How do I notify IS Business Support I have completed a mandatory safety training course?
• How do I notify IS Business Support I have completed a non-mandatory safety training course?
• How do I notify IS Business Support I have booked onto the waiting list for a safety training course?

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Facilities, Safety Health and Wellbeing - Safety Inspections 2

• How do I submit a form for a Monthly Fire Safety Check?
• How do I submit a form for a Departmental Safety Inspection?

Financial Administration 14

• When will my expenses get paid into my bank?
• I require to raise an order on FMS, how do I go about doing this?
• How soon will an invoice be paid?
• The supplier I want to use is not on FMS, what should I do?
• How do I pay for goods/services using a purchasing card?

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General 3

• Where is the Staff Handbook?
• How do I know what Services BSA provide?
• How do I access the BSA support sites?

ICDL 9

• How do I prepare for tests?
• Where can I sit tests?
• What subject areas are covered?
• What is ICDL and Advanced ICDL?
• How do I register for ICDL and Advanced ICDL?

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Mail/Courier/Deliveries 2

• I would like to deliver a package by courier, how would I go about arranging this?
• I'm working from home, can I have goods sent to my home address?

Overtime/TOIL Claims 7

• How do I complete a Timesheet?
• What information do you need when I work at the weekend?
• What is the Universities Working Hours Statement of Practice?
• I've got a query about my overtime, who should I contact?
• What is the deadline date for timesheet submissions?

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Project Management Support 2

• I have a new committee that requires support, how do I arrange this?
• I require a clerk for my committee meeting, can you support this?

Recruitment Queries 6

• I have a general query about Recruitment
• I'm a recruiting manager, how do I find out what stage my recruitment is at?
• Where can I find copies of the latest recruitment templates?
• Where can I find FPs from a previous recruitment?
• Where can I find a copy of a business case from a previous recruitment?

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Stationery & Consumables 4

• Where is stationery kept?
• Is there a minimum value for Stationery orders?
• I require Stationery which is not on the Standard Stock list, is it possible to request non-standard stock?
• I require to order consumables for the Student Copier, how do I go about this?

Telephone/Mobile Devices 6

• I have a company mobile, how do I make a personal call payment?
• My mobile device is not working, who do I contact?
• I would like an upgrade/new mobile device, who do I contact?
• Who do I approach to get a new headset?
• How do I request an extension number?

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Travel, Conference, Training and Accommodation 7

• I require a taxi to be booked?
• I require accommodation to be booked, can you do this?
• How do I go about being booked onto a Conference?
• I require travel to be arranged, what is the procedure for this?
• What is the allowance for overnight accommodation?

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