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General
FAQ
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Getting Started
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IT
Library & IT Portal
2
Library & IT Portal - How do I log in?
Library & IT Portal - How do I raise a call?
Network Drives
3
Network Drives - Connect remotely to your H: or i: drive
How to reset your DS password
Acessing University File Storage via Strathcloud
eduroam / Wifi / VPN
10
Connecting to Wifi
Guest Wifi - Connecting from your device
Connecting your iPhone or iPad to eduroam for the first time
How to set up VPN on your Android device
Connecting to Eduroam on a Mac
See all 10 articles
Centrally Managed Labs
3
Computer Rooms and Suites
Find a computer on campus
Find software on campus
Linux
0
MacOS / iPhone / iPad
3
MacOS - How to find your Computer Name and IP Address
How to set up email on your iPhone or iPad
Mac OS- unable to edit word file (Office 365)
Windows
10
Windows 10 - How to find your Computer Name and IP Address
Windows - How to restore files on H: and I: drive
7-Zip - How to install on Windows
Autodesk Inventor - How to install on Windows
Moving OneNote Content to a Different Account
See all 10 articles
University Systems
1
FMS Access
Printing
5
How to Add Print Credit Online
How to Print, Scan or Copy
Pay for print credit at the print kiosk
How to print in the Library from your own device
Accessing network printers on Mac
Application - How To
0
MyPlace
65
Myplace Roles
Exporting Myplace Groups
Electronic Marks Return Resubmission & Resits
Zoom Recording Details page
Using Zoom Audio Transcription for Audio Recordings
See all 65 articles
Software - all users
7
LastPass - How to install on Mac
LastPass - How to install on Windows
LastPass - How to Install on Linux
LastPass - How to Install on Android
LastPass - How To Install on iOS
See all 7 articles
Timetabling
2
Personalised Timetables
Timetables
Microsoft Teams FAQ
13
How Do I Get The Teams App?
How do I create a Team?
Why Use Microsoft Teams?
How Do I Join a Teams Meeting?
How Do I Schedule a Teams Meeting?
See all 13 articles
Microsoft Forms FAQ
15
What is Microsoft Forms?
Who can use Microsoft Forms?
Which platforms does Microsoft Forms support?
With which browsers does Microsoft Forms work?
Is Microsoft Forms available for desktop or mobile?
See all 15 articles
Microsoft Planner FAQ
17
What is Microsoft Planner?
Which platforms is Planner available on?
Where can I get learning support for Planner?
Can I add a Planner to a Microsoft Team?
What is the Planner Hub?
See all 17 articles
Cyber Security
2
Multi-Factor Authentication (MFA) FAQ
LastPass FAQ
TIC
4
TIC Printing - Personal Computers
TIC Printing - University Computers
TIC Printing - Web Print and Email
TIC Printing - MAC
Multi-Factor Authentication (MFA)
4
After setting up MFA, I’m not receiving new emails
I’ve changed phones and now I can’t authenticate
I'm being asked to authenticate but get a denied message immediately
After setting up MFA, I can’t access email on my iphone or ipad
Library
Lending
1
Missing books - what do we do about them?
General Info
2
A guide to Library services for students with additional support needs
Library Opening Hours
How to
11
How to find and get the most out of your books
EndNote desktop: an introduction to EndNote desktop
EndNote Online (Web): Introduction to EndNote online (web)
Ebooks at Strathclyde
How to Access - Library Electronic Resources
See all 11 articles
Archives and Special Collections
2
Access to Archives and Special Collections
Scottish Election Ephemera
Non Library/IT
1
How to find help with careers advice
IS Business Support & Administration
Absence Queries
8
I would like to withdraw an absence, how do I do this?
What should I do if I am called for Jury Service or to attend as a witness?
When will my carried forwards be added to the Absence Database?
How do I apply for purchased additional annual leave?
I am a new Line Manager, how do I arrange training on the Absence Database Manager area and other Line Manager systems?
See all 8 articles
Asset
6
I have a new PC, should this be logged?
How do I check my Team Assets?
How do I check my Assets?
I have changed location, do I have to let you know?
How do I dispose of equipment?
See all 6 articles
Courier/Deliveries/Mail
2
I would like to deliver a package by courier, how would I go about arranging this?
I'm working from home, can I have goods sent to my home address?
ICDL
9
How do I prepare for tests?
Where can I sit tests?
What subject areas are covered?
What is ICDL and Advanced ICDL?
How do I register for ICDL and Advanced ICDL
See all 9 articles
Event Organisation and Hospitality Bookings
3
I am arranging a meeting, can you help with catering provisions
I am arranging a conference or event, who should I get in touch with?
Booking an IS or University Meeting Room
Facilities & OHand S
6
How do I request a Volunteer or Visitor to Information Services?
Who do I speak to about First Aid boxes and stock?
I would like to place an order for an accessible item?
How do I find out which Safety Training Courses I have been on?
How do I report something to Estates?
See all 6 articles
Financial Administration
13
When will my expenses get paid into my bank?
I require to raise an order on FMS, how do I go about doing this?
How soon will an invoice be paid?
The supplier I want to use is not on FMS, what should I do?
How do I pay for goods/services using a purchasing card?
See all 13 articles
General
3
Where is the Staff Handbook?
How do I know what Services BSA provide?
How do I access the BSA support sites?
Overtime/TOIL Claims
7
How do I complete a Timesheet?
What information do you need when I work at the weekend?
What is the Universities Working Hours Statement of Practice?
I've got a query about my overtime, who should I contact?
What is the deadline date for timesheet submissions?
See all 7 articles
Recruitment Queries
5
I have a general query about Recruitment
I'm a recruiting manager, how do I find out what stage my recruitment is at?
Where can I find copies of the latest recruitment templates?
Where can I find FPs from a previous recruitment?
Where can I find a copy of a business case from a previous recruitment?
Project Management Support
2
I have a new committee that requires support, how do I arrange this?
I require a clerk for my committee meeting, can you support this?
Stationery & Consumables
3
Where is stationery kept?
Is there a minimum value for Stationery orders?
I require Stationery which is not on the Standard Stock list, is it possible to request non-standard stock?
Telephone/Mobile Devices
6
I have a company mobile, how do I make a personal call payment?
My mobile device is not working, who do I contact?
I would like an upgrade/new mobile device, who do I contact?
How do I get set up on Skype for Business?
How do I go about getting an extension number?
See all 6 articles
Travel, Conference, Training and Accommodation
6
I require a taxi to be booked?
I require accommodation to be booked, can you do this?
How do I go about being booked onto a Conference?
I require travel to be arranged, what is the procedure for this?
What is the allowance for overnight accommodation?
See all 6 articles
