When you save documents to OneDrive, the URL for your OneDrive folders is taken from your email address so if your email address is firstname.lastname@strath.ac.uk, your OneDrive files would be stored at: 

https://strath-my.sharepoint.com/personal/firstname_lastname_strath_ac_uk. 


This means that if you ask us to change your email address, the URL for your OneDrive also changes. If you or anyone you have shared with, then tries to access files using a saved link or a recent files list, you may encounter an error.


To resolve this please visit your OneDrive Homepage and browse the folder My Files. or search for the file you need to access using the search box on the ribbon. If you have previously shared files, please re-share to give access using the updated link.

Screenshot of OneDrive Homepage. There is a search function at the top on the ribbon and My Files can be found in the navigation list on the left hand side.


If you are still unable to access any files please send details of the file name, location and a screenshot of any error message to help@strath.ac.uk