You can raise 1 of 3 different types of calls from the IT & Library Portal: IT Support, AV Support or a Library Enquiry


To raise an IT / AV support call or Library Enquiry first of all make sure you are logged in to the portal. Click on the Sign in in the top right to do this
When in the portal, click on either IT Support to log an IT or AV ticket and Library Enquiry for a Library Enquiry 
IT / AV Support

Your e-mail address will be autopopulated and IT Support will be selected in the second field (left hand image). If you want to raise an AV query then select AV Support from here


Library Enquiry

You can skip this bit as Library Enquiry should be autoselected (right image)
In the Subject field enter a short description of what fault / query you have. As you tab / click out of this field the Related Articles will populate with suggestions from our Solutions page.  If this provided an answer for you, you can Cancel the ticket submission.

If not.....
Enter some more information in the Description field. You can format the text, paste images and attach files.

For all IT / AV Support, the more information you give us the better as this means we can fix calls quicker. Some info that's helpful for reporting faults is:

  • What error are you getting?
  • Where is it happening?
  • When is it happening?
  • Who else is getting it?

For Library Enquiries we just need as much detail as possible so we can assign it to the correct team

When you're done, click Submit